CAAP – Laval (Centre d'assistance et d'accompagnement aux plaintes)
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Evaluation of our services

In order to offer the highest quality of services, the Centre d’assistance et d’accompagnement aux plaintes – Laval (CAAP – Laval) developed a continuous improvement project. Your participation is essential for the success of this approach.

Thank you for your collaboration!

Please choose the answer that suits the most with your level of satisfaction

Very good

Neutral

Bad

I was served in a polite and respectful way in every step of my complaint procedure.

I was helped to clarify my complaint’s subjects and my expectations.

The mechanism for handling a complaint was explained to me clearly (processing time, available recourses, rights, etc.)

The means have been taken to ensure that I understand the services of the CAAP – Laval.

Please choose the person that has assisted you and accompanied you through your complaint process

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Do you have any suggestions to improve the services at the CAAP – Laval?

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