Filing a complaint:

constructive action to highlight
a problematic situation

CAAP services

The right to appeal

In terms of health, the law gives you certain rights, including the right to seek recourse.

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The right to be accompanied and assisted

In terms of health, the law gives you certain rights, including the right to be accompanied and assisted.

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The right to participate in decisions

When it comes to health, the law gives you certain rights, including the right to participate in any decision affecting your state of health or welfare.

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HOW DOES THE ACCOMPANIMENT WORK AT CAAP – LAVAL?

Many Health and Social Service users are not aware of how our services are offered at the CAAP – Laval, including the various stages that lead to sending a complaint to a Health and Social Service institution. The following is an outline for a request to our organization.

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